nobody Have a Question?HelpLogin
  • Home
  • Content Details

RightNow Knowledge Foundation API (KF API) Series

Would you recommend this content?
1 user(s) recommend this content
  • A multi-part introduction to the RightNow Knowledge Foundation API, which allows developers to access both Answers and knowledge about Answers (such as which Answers are most popular) via SOAP web services.  This makes the full power of a RightNow knowledge base available to programmers for use in applications that run outside the standard RightNow Customer Portal.

  • 30-Jul-13
  • 123 minutes

Content List (click links below to view content)

7 mins

RightNow KF API Part 1 - What Is Knowledge

Topic: Introduction to the concept of 'Knowledge' as used in Oracle RightNow and how it can improve applications
Pre-requisites:  None
Technical skills requirements:  None

8 mins

RightNow KF API Part 2 - Using Knowledge in Custom Code

Topic: The Knowledge Foundation API (KF API) and how it makes knowledge available
Pre-requisites:  Segment 1
Technical skills requirements:  None

17 mins

RightNow KF API Part 3 - Overview of KF API Operations

Topic: Overview of the functionality of the KF API
Pre-requisites:  Segments 1 and 2
Technical skills requirements:  General understanding of programming concepts.

Click here to download the zipped code file.

 

13 mins

RightNow KF API Part 4 - KF API vs CWSS

Topic: How the KF API differs from the SOAP Web Services API for RightNow
Pre-requisites:  Segments 1 and 2
Technical skills requirements:  Understanding of RightNow Connect Web Services for SOAP

19 mins

RightNow KF API Part 5 - KF API in C#

Topic: Calling the KF API using C#
Pre-requisites:  Segments 1 and 2
Technical skills requirements:  Coding in C#

Click here to download the zipped code file.

14 mins

RightNow KF API Part 6 - KF API in PHP

Topic: Calling the KF API from web pages using PHP
Pre-requisites:  Segments 1 and 2
Technical skills requirements:  Coding in PHP

Click here to download the zipped code file.

26 mins

RightNow KF API Part 7 - Sorting, Filters and Conditionals

Topic: Refining KF API searches with filters, sorts, or conditions
Pre-requisites:  Segments 1, 2, and either 5 or 6
Technical skills requirements:  Coding in either C# or PHP

Click here to download the zipped code file.

 

 

 

 

 

 

 

19 mins

RightNow KF API Part 8 - Demo Application

Topic: An short but complete Windows application written in C# that illustrates the use of the KF API

Pre-requisites:  Segments 1, 2, and 5
Technical skills requirements:  Coding in C#

Click here to download the zipped code file.

 

Please Log In to Bookmark this eCourse

Bookmarked 1 times

 
1 user(s) recommend this content